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Delivery Information

  

Purchasing items in the online store  www.dourado.com.pt is subject to the following terms and conditions:

 

 1) Any and all alcoholic beverages available for sale at the electronics store of Dourado Distribuição can only be acquired by persons who have the legal age to do so in your country of residence.


2) The description, year,  image and any other information of a product presented in the online store Dourado Distribuição can be changed without notice. The images that illustrate each product may differ from the delivered product.


3) All prices shown in the online store Dourado Distribuição can be changed without notice and are always subject to stock rupture.


4) Under the current Portuguese law, the Dourado Distribuição is required to add the VAT value ace legal fees of 6%, 13% and 23% for all products. The prices shown in the online store always include VAT.


5) If the Dourado Distribuição can not provide the order from a customer in part or in full for immediate shipment, the customer will be immediately contacted by Dourado Distribuição in order to decide the most appropriate procedure to resolve the situation.


6) special promotions launched the online store Dourado Distribuição may not apply to the physical store of Dourado Distribuição.


7) All orders made by the Dourado Distribuição store, and the payment of which is not paid within a maximum period of 72h, will be canceled.


8) For orders in the Online Store after confirmation of payment by the customer, Dourado Distribuição have a period of up to 5 working days for orden preparation for expedition, unless there is a stock breach. Dourado Distribuição is not responsible for the delay of the Carrier in the delivery of orders, however an average period of up to 7 days in the territory of Portugal and up to 30 days for other countries.


9) Shipping and handling costs for each purchase are calculated mainly by two factors: Cost of packaging and transportation. Cost of packing per bottle is 0,70€. Cost of transportation depends on the weight of the package and distance of its final destination. Portation charges will be calculated automatically once the purchase is made in our virtual store.


10) The shipment of products to countries outside the European community or that the Shipping rate is not included in the pre-established listing, the Shipping rate must be consulted after the contact with Dourado Distribution by email geral@dourado.com.pt


11) The Returns Policy, all products must be examined by the buyer immediately on receipt. In the event that you receive a product that appears to have been damaged in transit, you should refuse to accept delivery of the product and direct the courier to return the product to us. You must also sign the delivery note of the carrier with a comment stating the problem. Please notify us immediately, as all damaged products must be returned to us for inspection, along with a copy of the delivery note.


12) Dourado Distribuição is not responsible for shipments to countries in which the respective law does not allow the entry of alcoholic beverages - is the customer's responsibility to grasp the respective order. In case the return of the products to Dourado Distribuição reimburse only the amount of merchandise. For questions, please contact us before ordering.


13) Dourado Distribuição recognizes all its customers the right to withdraw from contracts with her celebrate, allowing them to return within 14 days of the products purchased under Decree-Law No. 143/2001 and Decree law 82/2008 of 20/05. To clear any doubts, request for additional information or send suggestions, do not hesitate to contact us.


14) All purchases made on Dourado Distribuição Store are subject to Portuguese legislation. Any conflict or divergence of the interpretation of the General Conditions for Online Purchases will be submitted to the competent Portuguese Tribunal.


15) In case the customer is located outside continental Portugal, Dourado Distribuição informs that whichever judicial process will be taken place within Portuguese Tribunals.


Present online general conditions can vary without previous notice, thus being, they must be consulted prior to each purchase.